Tuesday, March 24, 2009

Salesforce.com to let customers track comments

Salesforce.com Inc., the biggest seller of online customer-management software, introduced a feature that lets customers track comments posted on Twitter Inc.'s Web site.

The software - called Salesforce CRM for Twitter - can find, monitor and analyze comments and complaints made about a company's products, San Francisco's Salesforce.com said Monday. The feature works with Service Cloud, a Web software system that helps businesses manage customer support. It will be available this summer, the company said.

Twitter lets people post 140-character updates, or Tweets, about news, events or their personal lives. The Salesforce.com feature will be available at no additional charge with a Service Cloud subscription, which starts at $995 per month.

Salesforce.com chief executive Marc Benioff seeks to free businesses from having to manage programs themselves. His goal is to make Salesforce.com the main platform for business software, much the way PC applications run on Microsoft Corp.'s Windows.

Source : http://www.sfgate.com/